How to shop

How do I place an order?

To place an order with Ralph & Russo you can order through our online boutique. To do this you will need to navigate to a product page and follow the prompts starting with the 'Quick Buy' or 'Add to Bag' button. To further your transaction you will then have to click the 'Checkout' button on the mini basket or shopping bag page. Alternatively, you can purchase with Ralph & Russo by calling out Client Care Team who will be happy to place an order over the telephone for you.

What should I do if an item I want is unavailable?

If you cannot find the item or size you require, we invite you to contact our Customer Care Team through our enquiry form or by calling us on +4420 3962 2325 who will do their best in assisting you to find the piece you are looking for.

Can I still order a past season item?

Past season styles may not be available to purchase online and availability in stores may be limited. For further details please contact our Customer Care Team who will be able to advise further.

Can I order by telephone?

Ralph & Russo do offer the option to purchase over the telephone. To place an order with our Client Care Team, please contact us on +4420 3962 2325.

How do I find a specific item?

If you know exactly what you are looking for, you can search Ralph & Russo online by product style under the main menu. In some instances, you may also find that the piece you are looking for doesn't feature on our website. In which case, you can also speak to our Client Care Team who will be more than willing to assist you further.

What happens if my payment is declined?

If you are experiencing difficulty completing your transaction there could be a variety of reasons as to why your bank is declining the transaction. Firstly, check that the details you have entered into the checkout match the details on your bank card. If all details are correct, and your transaction is still being decline, you should contact your card provider who will be able to give you further visibility on your transaction.

How do I contact customer care?

If you have any questions which are not currently answered on our site, please contact our Client Care Team either by using our enquiry forms, or by telephone +4420 3962 2325, or our live chat facility. Our contact hours are Monday - Friday, 09:30 - 17:30 (GMT+0)

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